Non-committal Ways To Let Others Know You Are Listening

• I hear what you are saying….
• Sounds like……
• I understand your point of view….
• I am glad to hear how you feel about…..
• So…..
• And you….
• Ummm…..

Behavior…

• Keep eye contact.
• Don’t shout back.
• Keep respectful distance.
• Keep hands in sight, with palms open or clasp hands in front of you.
• Talk slowly and in a quiet voice.

Ways To Finish The Conversation

• There is lots to think about…
• Thank you for sharing your ideas/feelings with me….
• Your opinion is worthwhile….
• We all have something to add to the dialogue….
• Each of us has “a piece of the truth”….

If Someone is Very Angry and Out of Control

(One of the reasons we say 2 people should be in the booth at all times.)

• It’s difficult to listen while you are shouting….
• Maybe you would like to write your comments and I will give them to our committee….